Welcome to 𝐌𝐎𝐂𝐂𝐀！
By accessing the 𝐌𝐎𝐂𝐂𝐀 website and placing an order, you agree to be bound by these Terms & Conditions. Please review them carefully before proceeding with any purchase.
1. General
▪️These Terms & Conditions outline the rules and guidelines governing the use of MOCCA’s website and all related transactions.
▪️MOCCA reserves the right to revise, update, or modify these Terms at any time without prior notice.
▪️By continuing to access or use this website after any changes have been made, you acknowledge and agree to be bound by the updated Terms.
2. Product Representation
▪️We present our collections with attention to detail and accuracy. However, variations in color, texture, or finishing may occur due to lighting conditions and device displays.
▪️Measurements provided are approximate and may vary within a reasonable tolerance.
3. Orders & Confirmation
▪️All orders are subject to stock availability and confirmation.
▪️MOCCA reserves the right to cancel or reject any order in cases such as pricing errors, stock shortages, or suspected fraudulent activity.
▪️Once an order is confirmed, changes or cancellations may not be accommodated.
4. Pricing Structure
▪️All prices are listed in Malaysian Ringgit (RM) unless otherwise stated.
▪️We reserve the right to revise or adjust prices at any time without prior notice.
▪️Full payment must be completed at checkout before orders are processed.
We accept various payment methods including online banking, credit/debit cards and selected e-wallets.
5. Payment Terms
▪️Payments must be completed through approved methods within the specified timeframe.
▪️Orders will only be processed upon successful payment confirmation.
6. Wholesale & Business Collaboration
▪️MOCCA works closely with retailers, resellers and fashion entrepreneurs.
▪️For bulk purchasing, exclusive collections or business partnerships, clients may contact us directly for tailored solutions.
7. OEM / ODM Services
▪️We offer OEM and ODM services for selected clients seeking custom-designed collections.
▪️Production requirements, timelines, and pricing will be determined based on design complexity and order volume.
▪️Clients are encouraged to reach out for consultation.
8. Pre-Order Items
▪️All prices are listed in Malaysian Ringgit (RM) unless otherwise stated.
▪️We reserve the right to revise or adjust prices at any time without prior notice.
▪️Full payment must be completed at checkout before orders are processed.
9. Returns & Exchanges
▪️We only accept returns for items that are defective or incorrectly delivered.
▪️Requests must be submitted within 3 days of receiving the parcel.
▪️Items must be returned in original condition, including packaging and tags.
▪️Items that do not meet these conditions will not be accepted and please refer to our full Return & Refund Policy for more details.
10. Fulfilment & Delivery
▪️Orders are typically prepared and dispatched within a few business days after payment confirmation (excluding weekends and public holidays).
▪️Delivery timelines may differ depending on the destination and shipping provider.
▪️Once an order has been handed over to the courier, MOCCA shall not be held responsible for any delays, disruptions or issues arising during transit.
11. Intellectual Property
▪️All designs, visuals and creative assets under MOCCA are protected intellectual property.
▪️Unauthorized use or reproduction is strictly prohibited.
12. Intellectual Property
▪️All designs, visuals and creative assets on our website under MOCCA are protected intellectual property.
Unauthorized use or reproduction is strictly prohibited.
Last updated: 12/5/2026
